At Badiani New York , we want you to feel and look amazing in your dress. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your gown we've made it easy for you to return it back to us.
- We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
- Please see following for the list of quality issues that are fully refundable for:
- Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
- (100% dress refund,the shipping cost and urgent service are not included)
In order for your return or exchange to be accepted, please carefully follow our guide:
- Contact us within 7 days of receiving the dress (please let us know if you have some exceptional case in advance)
- Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, or incorrect style and colour etc.
- The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
- The tracking number of the returned item must be provided together with the reference code issued.
- If you prefer to exchange dresses, then the price difference will be charged if more expensive.
- You are required to pay for the shipping fee to return or exchange the dress.
- When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details.
Return Process & Conditions
- All eligible items must initiate return within 14 days of receipt. In other words; you must lodge/present your item to the post office to start its return within 14 days from the date of delivery.
- Returns requested/ attempted outside of the 14-days from the date of successful delivery (obtained from the supplied tracking details) will be denied and returned to the customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any smells.
- Items must be free of any stains/markings e.g. Fake tan/Make-up, excessive hair and perfume scents.
- Items must have all tags, including any original hang tags attached.
- Items must be returned in their original condition for re-sale.
- Gift cards are non-returnable and non-refundable.
How Can I Return My Purchase?To return your item/s, please lodge a return request via the Returns Manager Application. Enter the email provided for your order and your unique order number. Don't forget the (Hashtag) # when providing your numerical order number.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. We do not provide refunds.
Private Shipping ReturnsIf you intend on using a private shipping service for your return ie. DHL/ UPS/ TNT/ FEDEX etc, & you require a physical return address, please make your request within the provided notes/comments fields of the 'Returns Manager Tool' whilst lodging your return request.
The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address.
If you believe the rate provided to you by your shipping carrier is excessive, please feel free to contact our returns team for a return shipping quote via DHL Express. We will attempt to accommodate your returning process too.
- All pending return requests will be actioned within 5 business days from the date of lodgement. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
- Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
Faults & Warranties
- Badiani New York cares about your purchase, hence why all products purchased from this website are checked by human hand under camera supervision prior to shipping. All orders will be accompanied by a 'Garment Quality Check-List'. Further to this, your product is double-checked before it is packaged by the person shipping your order.
- In the event of an unexpected fault, Badiani New Yorkis happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval).
- For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product along with the 'Garment Quality Check-List' which was provided with your order.
- Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment.
- Store Credit can only be used online at our website, badiani-new-york.myshopify.com However, if you cannot find something you love, the store credit can be transferred across to our sister website (upon request)badiani-new-york.myshopify.com
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in US Dollars.
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
- Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.
ColourThe colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.